Frequently Asked Questions
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link ” View Order Status” in the email to go to the tracking page or copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.
We do not take orders on the phone for security reasons. To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the “Add to Cart” button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.
We begin processing your order as soon as it is received. Shipping times vary based on the ship method you select at Checkout. Normally, orders with free shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.
We ship Monday through Friday. We don’t ship on these holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.