FAQs

Frequently Asked Questions


Orders are processed as quickly as possible. If you act quickly, you can change or cancel your order while it’s still processing by contacting our customer support through Contact Us page, emailing us at support@USRoyalHoney.com or by calling us at 248-483-0811
At this time, we cannot ship to multiple addresses in one order. Please place separate orders on USRoyalHoney.com to ship to different addresses. If you need assistance, please call Customer Service at 248-483-0811
Unfortunately, we only ship to the United States at this time. Orders may originate from anywhere in the world as long as the shipping destination is the United States.
Definitely, we offer free fast shipping on all domestic orders over $20.99.
We do not offer Saturday as a specific shipping option, but it all depends on the carrier who may deliver on Saturday in some areas.
Yes, we do. However, we do not offer Expedited or Express shipping options to P.O Boxes, Alaska, Hawaii, or Puerto Rico
We do not take orders on the phone for security reasons. To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the "Add to Cart" button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.
You can see your orders history if you created an account by visiting the Orders History page in the account section on the site.
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link " View Order Status" in the email to go to the tracking page or copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.
We begin processing your order as soon as it is received. Shipping times vary based on the ship method you select at Checkout. Normally, orders with free shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.